Terms & Conditions
These Terms & Conditions ("Terms") govern your use of ruxsona.com and any purchases made through our store. By accessing our site or placing an order, you agree to be bound by these Terms. Please read them carefully.
1. About Ruxsona
Ruxsona is an online jewelry retailer operating at ruxsona.com. We sell jewelry including necklaces, earrings, rings, and bracelets, crafted from a range of materials including 14k gold-filled, sterling silver, and other carefully selected metals [adjust this list to match what you actually stock]. Our contact email is ruxsona.help@gmail.com.
2. Eligibility
By using our site, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding contract. If you are purchasing on behalf of another person, you confirm that you have their authorization to do so.
3. Product Information
We make every effort to display our products as accurately as possible. However:
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Colors may appear slightly different on different screens and devices
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Product photos are for illustrative purposes — minor variations in tone, texture, or finish may occur
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We reserve the right to discontinue any product at any time
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Product descriptions, pricing, and availability are subject to change without notice. If a product is listed at an incorrect price due to a typographical error, we reserve the right to refuse or cancel orders placed at the incorrect price.
Each product listing states its specific material composition (e.g., 14k gold-filled, sterling silver, gold vermeil, plated). Please refer to the individual product page for the exact materials, care requirements, and durability expectations for that item, as these vary by material.
4. Orders & Payment
By placing an order, you are making an offer to purchase the selected items at the stated price. We reserve the right to accept or decline any order.
All prices are displayed in US Dollars (USD) unless otherwise stated. We accept major credit cards, PayPal, and other payment methods shown at checkout. Payment is processed securely through our payment providers — we do not store your full payment details.
You will receive an order confirmation email once your payment is processed. This confirmation is acknowledgment of your order, not acceptance. Acceptance occurs when your order ships.
5. Cancellations
Orders may be cancelled within 24 hours of placement for a full refund, provided the order has not yet shipped. To cancel, email ruxsona.help@gmail.com immediately with your order number.
Once an order has shipped, it cannot be cancelled. You may return it in accordance with our Returns Policy (Returns Policy) after delivery.
6. Intellectual Property
All original content on ruxsona.com — including text, our logo, and our own product photography and design — is the property of Ruxsona and protected by applicable copyright and trademark laws. Where product images are supplied by manufacturers or third-party vendors, those images remain the property of their respective owners and are used under license or with permission. You may not copy, reproduce, distribute, or use any content from our site without prior written permission.
7. User Conduct
When using our site, you agree not to:
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Use the site for any unlawful purpose
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Attempt to gain unauthorized access to our systems or data
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Post or transmit harmful, offensive, or misleading content
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Impersonate Ruxsona or any of its representatives
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Use automated tools to scrape, harvest, or collect data from our site
We reserve the right to suspend or terminate access for any user who violates these terms.
8. Limitation of Liability
To the fullest extent permitted by law, Ruxsona shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our site or products, including but not limited to loss of revenue, data, or goodwill.
Our total liability to you for any claim arising out of or relating to these Terms shall not exceed the amount you paid for the relevant order.
9. Chargebacks & Disputes
We encourage customers to contact us directly at ruxsona.help@gmail.com before initiating a chargeback or payment dispute. Most issues can be resolved quickly and amicably. Initiating a chargeback for a transaction that falls within our returns policy — without first contacting us — constitutes a breach of these Terms, and we reserve the right to dispute such claims with your payment provider and provide evidence of the transaction.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in New York.
11. Changes to These Terms
We reserve the right to update these Terms at any time. Changes will be posted on this page with a revised effective date. Your continued use of our site after any changes constitutes acceptance of the updated Terms.
12. Contact Us
If you have any questions about these Terms, our Privacy Policy, or our Returns Policy, please contact us:
Email: ruxsona.help@gmail.com