Shipping & Returns Policy
At Ruxsona, we want your experience to be as beautiful as the pieces you order. This policy covers everything you need to know about shipping, returns, and refunds.
1 Shipping
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Processing time: All orders are processed within 1–2 business days after payment is confirmed. You'll receive an email confirmation with your order details immediately after purchase.
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Delivery window: Standard delivery takes 7–14 business days depending on your location. Delays may occur during public holidays or peak seasons — we'll always keep you informed.
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Tracking: Once your order ships, you'll receive a tracking number by email so you can follow your package every step of the way.
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Free shipping: We offer free standard shipping on all orders over $50. Orders under $50 are subject to a flat shipping fee calculated at checkout.
We currently ship to the United States and select international destinations. Available countries are shown at checkout. If your country is not listed, contact us at ruxsona.help@gmail.com and we'll do our best to help.
2 Returns
We want you to love your Ruxsona piece. If something isn't right, we make returns simple and straightforward.
Return window: You have 30 days from the date of delivery to initiate a return. After 30 days, we are unable to accept returns.
To be eligible for a return, items must meet all of the following conditions:
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Unworn, undamaged, and in original condition
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Free from perfume, lotions, makeup, or signs of use
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Returned in original packaging, including any pouches, boxes, or tags
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Accompanied by your order number or proof of purchase
The following items are not eligible for return:
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Items marked as final sale or purchased during clearance events
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Personalized, custom-engraved, or made-to-order pieces
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Items that have been resized, altered, or repaired by a third party
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Gift cards
3 How to Start a Return
Returning an item is easy — just follow these steps:
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Email ruxsona.help@gmail.com with your order number and reason for return
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We'll respond within 1–2 business days with return instructions and a prepaid return label
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Pack the item securely and ship it back using the label provided
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Once we receive and inspect the item, your refund will be processed within 5–7 business days
We cover return shipping costs on defective or incorrect items. For change-of-mind returns, a flat return shipping fee of $5.99 will be deducted from your refund.
4 Refunds
Approved refunds are issued to your original payment method within 5–7 business days of us receiving the returned item. Depending on your bank or card provider, it may take an additional 3–5 business days to appear on your statement.
We will notify you by email once your return has been received and inspected, and once your refund has been approved or declined. If declined, we will explain why and return the item to you at no additional charge.
5 Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at ruxsona.help@gmail.com with:
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Your order number
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A clear photo of the item and the issue
Once verified, we will replace or refund the item at no cost to you.
6 Exchanges
We do not currently offer direct exchanges. If you'd like a different item, simply return the original for a refund and place a new order. This ensures the fastest turnaround and gets you exactly what you want.